Terms & conditions
Welcome to TransveX Vehicle Transport. These Terms and Conditions govern your use of our website, https://transvexvehicletransport.us, and the vehicle transportation services offered through our business.
By using our website, requesting a quote, or booking a transportation service, you agree to the applicable terms described below. Please read this document carefully before proceeding.
1. About Our Services
TransveX Vehicle Transport provides information and arrangements relating to vehicle transportation, including open car transport, enclosed car transport, door-to-door auto transport, and state-to-state auto transport.
The precise role of TransveX Vehicle Transport in a shipment must be established by the applicable agreement. If the company acts as a broker, it arranges transportation with an authorized motor carrier. If it acts as a motor carrier, the relevant carrier terms apply. Customers should review their booking documents to identify the responsible parties.
2. Quotes and Pricing
Quotes are based on information provided by the customer, including vehicle type, condition, pickup and delivery locations, selected transport method, and requested dates.
A quoted price may be subject to the conditions stated in the written quotation. Any changes to the vehicle, route, access conditions, or requested service may affect the price. Customers should receive and review any proposed price change before agreeing to it.
A quote request does not constitute a confirmed booking unless the applicable booking requirements have been completed and confirmation has been provided.
3. Booking and Scheduling
Customers must provide accurate contact information, vehicle details, and pickup and delivery addresses.
Pickup dates and delivery times are generally estimates unless a written agreement explicitly establishes a guaranteed commitment. Weather, traffic, road restrictions, vehicle loading requirements, carrier availability, and other circumstances may affect schedules.
Customers should keep their contact information current and respond to reasonable communications about shipment arrangements.
4. Vehicle Preparation
Customers are responsible for preparing their vehicles according to the carrier’s instructions.
Preparation may include removing personal belongings, documenting existing damage, securing loose accessories, maintaining appropriate tire pressure, and disclosing mechanical issues.
Customers must disclose whether a vehicle is operable, has special loading requirements, or contains modifications that may affect transportation.
5. Personal Belongings
Personal belongings left inside a vehicle may be restricted or prohibited by the carrier, applicable law, or the transportation agreement. Such items may not be covered by cargo insurance.
Customers should remove valuables, documents, electronics, luggage, and other personal property before pickup unless an authorized written arrangement expressly permits otherwise.
6. Pickup, Delivery, and Inspection
Customers or their authorized representatives should be available at the agreed pickup and delivery times.
The vehicle’s condition should be inspected and documented at pickup and delivery. Customers should retain copies of inspection reports, bills of lading, photographs, and other relevant records.
Any apparent damage or discrepancy should be documented promptly and reported to the appropriate carrier or responsible party according to the applicable contract and claims procedure.
7. Payment and Cancellation
Payment amounts, deposits, payment deadlines, accepted payment methods, cancellation charges, and refund conditions will be governed by the applicable written quote and booking agreement.
Customers should review these conditions before booking. No additional fee should be assumed to apply unless it is supported by the applicable agreement or otherwise lawfully due.
Refund eligibility and timing may depend on the services performed, the booking terms, and applicable law.
8. Insurance and Liability
Insurance coverage depends on the responsible carrier’s policy, the transportation agreement, and applicable law.
Customers should request information about the carrier’s insurance limits, deductibles, exclusions, and claims procedures before shipping a vehicle.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. Customers should direct transportation claims to the party responsible under their agreement.
9. Website Use
Users agree not to misuse the website, attempt unauthorized access, interfere with website functionality, transmit malicious code, or submit fraudulent information.
Website content is provided for general informational purposes. Although we aim to keep information accurate and current, service availability and pricing may change.
10. Third-Party Services
Our website or communications may reference third-party services, payment providers, carriers, or external websites. Their services are governed by their own terms and privacy policies.
We are not responsible for third-party content or practices except to the extent required by applicable law.
11. Limitation of Liability
To the extent permitted by applicable law, TransveX Vehicle Transport is not responsible for indirect or consequential losses arising from website use or transportation arrangements, except where such liability cannot lawfully be excluded.
Nothing in this section overrides applicable motor carrier regulations, contractual obligations, consumer protections, or legally enforceable rights.
12. Privacy
Information submitted through our website or during booking may be used to respond to inquiries, prepare quotes, coordinate transportation, process payments where applicable, and provide customer support. Additional details are explained in our Privacy Policy.
13. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our services, business practices, or legal requirements. Updated terms will be posted on this page with a revised date.
14. Governing Law
These Terms are subject to applicable laws of the United States and Texas, without displacing any mandatory federal transportation requirements or other applicable legal protections.
15. Contact Information
For questions about these Terms and Conditions, contact:
TransveX Vehicle Transport
Address: 930 San Angelo Blvd, San Antonio, TX 78201, USA
Phone: (726) 263-0538
Email: info@transvexvehicletransport.us
Website: https://transvexvehicletransport.us
By using our website or booking our services, you acknowledge that you have had an opportunity to review these Terms and Conditions.